ESXi Tech Support Mode is inactive by default installation, while you could enabled it from ESXi configuration via vSphere client. (Configuration->Software->Advanced Settings->Boot->VMKernel.Boot.techSupportMode (checkbox)
Since the setting is at Boot section, so a reboot is required to enable or disable tech support mode for ESXi
From DCUI (iLO, DRAC, AMM or local console), type ALT + F1 to display ESXi console screen, and type unsupported, and answer the password for root.
Defaut shell for ESXi console is ashell
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